Policies
Returns/Refunds:
We take pride in creating beautiful, handcrafted pieces tailored to your desires. Due to the personalized nature of our products, all sales are final.
Here's why we have a final sale policy:
Customization: Each piece is crafted specifically for you, with your choice of materials, designs, and potentially even inscriptions. Because of this customization, the items cannot be easily re-sold.
Quality & Materials: We use high-quality materials and meticulous craftsmanship to ensure your satisfaction. We inspect each piece thoroughly before shipment.
However, we understand that unforeseen circumstances may arise.
Defective Items: In the rare case that you receive a defective item, please contact us within 3 days of delivery. We will gladly repair or replace the item free of charge, upon verification of the defect.
Order Discrepancies: If you receive an item that does not match your order specifications, please contact us within 3 days of delivery. We will work quickly to rectify the mistake.
How to Contact Us:
If you have any questions or concerns about your order, please don't hesitate to contact us at [Email Address] or by phone at [Phone Number]. We're always happy to help!
Shipping:
Processing Time:
Please allow [Number] business days for your order to be processed and handcrafted with love. This timeframe may vary slightly depending on the complexity of your custom design.
Shipping Time:
Once your order is processed, it will be shipped via [Shipping Method] with an estimated delivery time of [Number] to [Number] business days. Please note that shipping times are estimates and may vary depending on your location and carrier performance.
Tracking Your Order:
You will receive a shipping confirmation email with a tracking number once your order has shipped. This will allow you to track your package's progress and estimated arrival date.
International Shipping:
We currently offer international shipping to select countries. Shipping costs and estimated delivery times will vary depending on your location. International shipping costs will be automatically calculated at checkout. Please note that you may be responsible for any import duties or taxes levied by your country's customs office.
We take pride in creating beautiful, handcrafted pieces tailored to your desires. Due to the personalized nature of our products, all sales are final.
Here's why we have a final sale policy:
Customization: Each piece is crafted specifically for you, with your choice of materials, designs, and potentially even inscriptions. Because of this customization, the items cannot be easily re-sold.
Quality & Materials: We use high-quality materials and meticulous craftsmanship to ensure your satisfaction. We inspect each piece thoroughly before shipment.
However, we understand that unforeseen circumstances may arise.
Defective Items: In the rare case that you receive a defective item, please contact us within 3 days of delivery. We will gladly repair or replace the item free of charge, upon verification of the defect.
Order Discrepancies: If you receive an item that does not match your order specifications, please contact us within 3 days of delivery. We will work quickly to rectify the mistake.
How to Contact Us:
If you have any questions or concerns about your order, please don't hesitate to contact us at [Email Address] or by phone at [Phone Number]. We're always happy to help!
Shipping:
Processing Time:
Please allow [Number] business days for your order to be processed and handcrafted with love. This timeframe may vary slightly depending on the complexity of your custom design.
Shipping Time:
Once your order is processed, it will be shipped via [Shipping Method] with an estimated delivery time of [Number] to [Number] business days. Please note that shipping times are estimates and may vary depending on your location and carrier performance.
Tracking Your Order:
You will receive a shipping confirmation email with a tracking number once your order has shipped. This will allow you to track your package's progress and estimated arrival date.
International Shipping:
We currently offer international shipping to select countries. Shipping costs and estimated delivery times will vary depending on your location. International shipping costs will be automatically calculated at checkout. Please note that you may be responsible for any import duties or taxes levied by your country's customs office.